Refund policy

Every copy of Genre Jukebox is printed for your order by our manufacturing partner, so we handle returns a little differently from a typical store.

Damaged or misprinted copies

If your game arrives damaged or misprinted, we'll replace it at no cost to you. Just email us at genrejukebox@gmail.com within 30 days of delivery with your order number and a photo showing the damage or misprint. You don't need to send the game back unless we ask you to.

Wrong or missing items

If you received the wrong item, or something is missing from your order, email us within 30 days of delivery with your order number (and a photo, if you received the wrong item). We'll send the correct or missing item at no cost to you.

No returns on opened or unopened games

Because each game is made to order, we don't accept returns or exchanges for opened or unopened games, except for the damaged, misprinted, wrong or missing items described above.

If a replacement isn't possible

If we can't send a replacement, we'll issue a full refund for the affected item to your original payment method. Once processed, refunds usually take 5–10 business days to appear, depending on your bank or card issuer.

Order cancellations

You can cancel your order for a full refund as long as it hasn't gone into production. Email us as soon as possible with your order number. Once your order has been sent for printing, we can no longer cancel it.

Contact us

Genre Jukebox LLC

Email: genrejukebox@gmail.com

Phone: (719) 645-6460

Mail: 3825 Midsummer Ln North, Colorado Springs, CO 80917